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Version: 24.9

Tenants

Through Tenants, organizations operating in the Managed Service Provider (MSP) model have the possibility to establish subsidiary entities to which they can provide support whenever required.

These entities are other organizations, which adopt the name Tenants in the Portal. Tenants are assigned a type of profile that describes them as an organization. Therefore, all tenants belong to a type of organization.

Types of organizations​

The Portal allows distinguishing three types of organizations, which establish relationships among themselves:

Partner-type organizations​

  • They have the authority to grant administrative access to client-type organizations (tenants) that depend on them.

Client-type organizations​

  • They have the option, if desired, to segment their organization into multiple suborganizations to facilitate delegated administration.
  • They can always view their entire set of workspaces, regardless of who has been delegated management responsibility.
  • They have the option to apply a Policy for creating their suborganizations from a template, which will help them configure multiple users, report groups, and accesses.
  • They can link their Analyzer instance to their suborganizations or assign a new one to them.
  • They have their own configurations.
  • Multiple client-type organizations can have the same partner as a service provider.

Suborganizations​

  • They are subdivisions of a complex organization, management units established according to implementation requirements.
  • They are very useful in very large environments, with wide user distribution and multiple service providers or very segmented technical teams.
  • They do not have a subscription on their own; they use the subscription of the client-type organization that manages them.
  • Each suborganization can only see its information in Workspaces. They cannot access the information of other suborganizations or the client-type organization that manages them.
  • They inherit the configuration of the client-type organization that manages them, although it can be edited. They also inherit the FlexxAgent configuration, but this is not editable.
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Client-type organizations can create sub-organizations at a lower level. Suborganizations cannot be created from another suborganization.

List of tenants​

The list view shows a table with the relationship of the organizations (tenants) whose administration is delegated. It includes information about the Flexxible product they have, their policy, and creation date.

The View Details button opens a form that allows changing the tenant's name and deleting it.

tenants

The New button allows creating a new tenant; for this, in addition to the previous data, an email address, language, country, sector, product, and region must be inserted. It also offers the option to assign a Policy. The Export button allows you to download an excel file with the list of the current tenants. And Reload gives the option to update the table after inserting new data.

Tenant interface​

If the user clicks on the name of a tenant in the table, automatically, the Portal interface will go to the Home page of the selected tenant's Portal. This action is very useful because it speeds up the data retrieval of one organization or another.

The Portal will not return to the default organization, even if the page is refreshed. To return, there are two options:

  • Press Ctrl + K + O.
  • Select the default organization (My organization) directly from the Organization Selector, located at the top of the interface.

In the Organization Selector, the tenants of the sub-organizations can be distinguished. These are preceded by the name of the client-type organization that manages them. For example: Client A > Suborganization-01.