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Version: 24.9

Workspaces

Workspaces is a unified support delivery and RMM solution, where different tools for monitoring, managing, and automating devices converge, as well as tools for interacting with users. Access can be segmented into levels, which ensures the delivery of appropriate tools to each technical or support team through role assignment.

Workspaces is ready to manage user sessions from any technology. FlexxAgent can identify the virtualization and brokering technologies used in each session.

Interface and Access Segmentation​

The functionalities available in Workspaces are segmented into two levels, so access to them is granted through roles. Clicking on any level expands the menu options to access specific features.

Level 1​

It gathers the tools for the teams that have the most direct contact with end users. Includes views of Dashboard UX, Workspaces, Sessions, Connections Logs, Jobs, Alerts, and Profile Storage. Functionalities available at this level:

Level 2​

Offers tools that enable more detailed diagnostics, such as monitoring, event log filtering, server management, and more. Functionalities available at this level:

List Views​

List views allow filtering and selecting items in the Workspaces and Sessions screens among others, to obtain listings, such as devices with a certain uptime, with pending reboots due to updates, or not used for a certain period, among many other filtering criteria. Based on the results, the listings can be used to execute specific actions such as running microservices, power actions, remote user support, and more.

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In addition to filtering, list views also offer other options, such as exporting listings and saving applied filters as user filters, allowing the filter selector to save user filters.

Filtering options in listings​

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Grouping and filtering options are also available in the header row; with a right-click on the column title, you can see options to sort the list:

  • Sort and group based on data.
  • Hide columns or add others.
  • Search all values in the column.
  • Create a column filter or perform a filter builder, allowing conditional searches with logical functions.

Workspaces offers multiple tools in the list views to filter, search, and group the contained information; these tools include:

Column Sorting and Searching​

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By clicking on one of the column headers, you can sort the values; with a right-click, you can open the context menu and activate Filter row to filter the content of that column within the value options.

Grouping by Column​

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To group records based on the fields of a column, right-click on Group by this column. This will create a group of records for each value of the column field used.

Column chooser​

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By right-clicking on the header of any column, you can access the advanced menu and Column chooser. This option allows you to modify the columns displayed in the header, adding or removing column headers.

Filter builder​

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Filter builder allows you to construct filters by multiple criteria (inclusive and exclusive), analyze the content of fields, and nest queries.

Filter management​

The My Filters button allows access:

  • Default filters: filters included by default with Workspaces.
  • User filters: filters saved by the user.
  • User filter management options to save, modify, or delete.
  • Opción de filtrado por unidad organizativa (OU)
  • Opción de filtrado por sistema operativo (SO)
  • Opción de filtrado por aplicación instalada

Below are the buttons that allow:

  • Reset the default list view.
  • Export the list: allows exporting the list with all details, in *.csv or *.xlsx format.
  • Operations: centralizes various actions to facilitate device management.

Available operations​

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Depending on the list view from which the Operations button is activated, different actions will be accessed, such as shutting down the device, logging off the user, or sending a notification or remote support, among others.

Next to the operations button is the button to run microservices on demand.

Detail Views​

Clicking on an individual item from a list view will display detailed information. The data is organized into inventory information blocks at the top of the screen; at the bottom, the information is segmented into tabs to facilitate navigation.

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