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Version: 24.9

Workspaces

Workspaces is a unified support delivery and RMM solution, where different tools for monitoring, device management and automation converge, as well as tools for user interaction. Its access can be segmented into levels, which guarantees the delivery of appropriate tools to each technical or support team by assigning roles.

Workspaces is ready to manage user sessions of any technology. FlexxAgent is capable of identifying the virtualization and brokering technologies used in each session.

Interface and access segmentation​

The functionalities available in Workspaces are segmented into two levels, so access to them is role-based. Clicking on any level expands the menu options to access specific functionalities.

Level 1​

Gathers tools for teams with the most direct contact with end users. Includes the views of Dashboard UX, Workspaces, Sessions, Connections Logs, Jobs, Alerts, and Profile Storage. Functionalities available at this level:

Level 2​

Provides the tools that enable more detailed diagnostics, such as monitoring, filtering event logs, server management, and more. Functionalities available at this level:

List views​

List views allow filtering and selecting items in Workspaces and Sessions screens, among others, to obtain lists, such as devices with a certain uptime, pending reboots for updates, or those that haven't been used for a certain time, among many other filtering criteria. Based on the results, the lists can be used to execute specific actions such as running microservices, power actions, remote user assistance, and more.

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In addition to filtering, list views also offer other options, such as exporting the lists and saving the applied filters as user filters, so that user filters can be saved in the filter selector.

Filter options in lists​

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Grouping and filtering options are also available in the header row; with a right-click on the column title, you can see the options to order the list:

  • Sort and group by data.
  • Hide columns or add others.
  • Search in all column values.
  • Create a column filter or perform a filter builder, which allows performing conditional searches with logical functions.

Workspaces offers multiple tools in list views to filter, search, and group the contained information; these tools include:

Column Sorting and Searching​

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By clicking on one of the column headers, the values can be sorted; with a right-click, you can open the context menu and activate Filter row to filter the content of that column within the value options.

Grouping by Column​

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To group the records based on the fields of a column, right-click on Group by this column. This will create a group of records for each field value of the used column.

Column selector​

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By right-clicking on the header of any column you can access the advanced menu and Column selector. This option allows you to modify the columns that appear in the header, adding or removing column titles.

Filter builder​

filterbuilder

Filter builder allows you to build filters by multiple criteria (inclusive and exclusive), analyze field contents, and nest queries.

Filter management​

The My filters button allows access to:

  • Default included filters: default filters included with Workspaces.
  • User filters: filters that the user has saved.
  • User filter management options to save, modify or delete.
  • Filtering option by organizational unit (OU)
  • Filtering option by operating system (OS)
  • Filtering option by installed application

Below are the buttons that allow you to:

  • Reset the default view of the list.
  • Export the list: allows exporting the list with all details, in *.csv or *.xlsx format.
  • Operations: concentrates various actions to facilitate device management.

Available operations​

operations

Depending on the list view from which the Operations button is activated, access will be given to different actions, such as shutting down the device, logging off the user, or launching a notification or remote assistance, among others.

Next to the operations button is the button to execute microservices on demand.

Detail views​

If you click on an individual item from a list view, detailed information will be displayed. The data is arranged in inventory information blocks at the top of the screen; at the bottom, the information is segmented into tabs to facilitate navigation.

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