Workspaces

Workspaces is a unified support delivery and RMM solution, where different tools for monitoring, device management and automation converge, as well as tools for user interaction. Its access can be segmented into levels, which guarantees the delivery of appropriate tools to each technical or support team by assigning roles.

Workspaces is prepared to manage user sessions of any technology, and the FlexxAgent itself is capable of identifying the virtualization and brokering technologies used in each session.

Interface and access segmentation

The functionalities available in Workspaces are segmented into three levels, so access to them is granted through roles. Clicking on any level expands the menu options to access specific functionalities.

Level 1

Gathers tools for teams with the most direct contact with end users. Includes the views of Dashboard UX, Workspaces, Sessions, Connections Logs, Jobs, Alerts, and Profile Storage. The functionalities available at this level are:

• UX Panel
• Workspaces
• Sessions
• Connection Log
• Jobs
• Alerts
• Profile Storage

Level 2

Provides the tools that enable more detailed diagnostics, such as monitoring, filtering event logs, server management, and more. The functionalities available at this level are:

• Alert Notification Profiles.
• Alert Subscriptions.
• Event Log.
• Notifications.
• Servers.
• Locations.
• Networks.
• Wireless Networks.

List views

List views allow filtering and selecting items in Workspaces and Sessions screens, among others, to obtain lists, such as devices with a certain uptime, pending reboots for updates, or those that haven't been used for a certain time, among many other filtering criteria. Based on the results, the lists can be used to execute specific actions such as running microservices, power actions, remote user assistance, and more.

In addition to filtering, list views also offer other options, such as exporting the lists and saving the applied filters as user filters, so that user filters can be saved in the filter selector.

Filter options in lists

Grouping and filtering options are also available in the header row; with a right-click on the column title, you can see the options to order the list:

• Sort and group by data.
• Hide columns or add others.
• Search in all column values.
• Create a column filter or perform a filter builder, which allows performing conditional searches with logical functions.

Workspaces offers multiple tools in list views to filter, search, and group the contained information; these tools include:

• Workspaces
  • Access Interface and Segmentation
    • Level 1
    • Level 2
    • List Views
    • Filtering Options in Listings
      • Column Sorting and Searching
      • Grouping by Column
      • Column chooser
      • Filter builder
    • Filter Management
    • Available Operations
  • Detail Views

Column Sorting and Searching

By clicking on one of the column headers, the values can be sorted; with a right-click, you can open the context menu and activate Filter row to filter the content of that column within the value options.

Grouping by Column

To group records based on the fields of a column, you can right-click and select Group by this column, which will create a group of records for each value in the field of the used column.

Column chooser

By right-clicking on the header of any column, you can access the advanced menu and Column chooser. This option allows you to modify the columns that appear in the header, adding or removing column titles.

Filter builder

Filter builder allows you to build filters by multiple criteria (inclusive and exclusive), analyze field contents, and nest queries.

Filter management

The My Filters button allows access to:

• Default included filters: includes several filters included by default with Workspaces.
• User filters, that is, those filters that the user has saved.
• User filter management options to save, modify or delete.
• Option to filter by organizational unit (OU).
• Option to filter by operating system (OS).
• Option to filter by installed application.

Below are the buttons that allow you to:

• Reset the default view of the list.
• Export the list: allows exporting the list with all details, in *.csv or *.xlsx format.
• Operations: concentrates various actions to facilitate device management.

Available operations

Depending on the list view from which the Operations button is activated, access to different actions such as shutting down the device, logging out the user, or launching a notification or remote assistance, among other options, will be provided.

Next to the operations button is the button to execute microservices on demand.

Detail views

Clicking on an individual item from a list view will show detailed information about it. The data is arranged in inventory information blocks at the top of the screen; at the bottom, the information is segmented into tabs to facilitate navigation.