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Version: 24.10

Tenants

Through Tenants, organizations operating in the Managed Service Provider (MSP) model have the ability to establish subsidiary entities that they can support whenever they require it.

These entities are other organizations, which in Portal adopt the name of Tenants. Tenants are assigned a profile type that describes them as an organization. Therefore, all tenants belong to a type of organization.

Types of organizations​

Portal distinguishes three types of organizations, establishing relationships between them:

Partner-type organizations​

  • They have the authority to grant administrative access to client-type organizations (tenants) that depend on them.

Client-type organizations​

  • You have the possibility, if you want, to segment your organization into multiple sub-organizations to facilitate delegated administration.
  • They can always see their entire set of workspaces, regardless of who has been delegated the management.
  • You have the option to apply a Policy for creating your sub-organizations from a template, which will help you configure multiple users, report groups, and accesses.
  • You can link your Analyzer instance to your sub-organizations or assign them a new one.
  • They have their own configurations.
  • Several client-type organizations can have the same partner as a service provider.

Sub-organizations​

  • These are subdivisions of a complex organization, management units established according to the implementation requirements.
  • They are very helpful in very large environments, with wide user distribution and multiple service providers or highly segmented technical teams.
  • They do not have a subscription by themselves; they use the subscription of the client-type organization that manages them.
  • Each sub-organization can only see its information in Workspaces. It cannot access information from other sub-organizations or from the client-type organization that manages it.
  • They inherit the configuration of the client-type organization that manages them, although it can be edited. They also inherit the FlexxAgent configuration, but this is not editable.
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Client-type organizations can create sub-organizations at a lower level. Sub-organizations cannot be created from another sub-organization.

List of tenants​

The list view shows a table with the list of organizations (tenants) whose administration is delegated. It includes information about the Flexxible product they have, their policy, and creation date.

The View Details button opens a form that allows you to change the name of the tenant and delete it.

tenants

The New button allows you to create a new tenant; for this, you must enter, in addition to the previous data, an email address, language, country, sector, product, and region. It also gives the option to assign a Policy. The Export button allows an excel file to be downloaded with the list of current tenants. And Reload gives the option to update the table after entering new data.

Tenant interface​

If the user clicks on the name of a tenant in the table, the Portal interface will automatically switch to the Home page of the selected tenant’s Portal. This action is very useful because it speeds up the consultation of data from one organization or another.

Portal will not revert to the default organization, even if the page is refreshed. To go back, there are three options:

  • Do Ctrl + D (Cmd + D on Mac).
  • Do Ctrl + K + O (Cmd + K + O on Mac).
  • Directly select the default organization (My organization) from the Organization Selector, located at the top of the interface.

In the Organization Selector, you can differentiate tenants from suborganizations. These are prefixed by the name of the client-type organization that manages them. For example: Client A > Suborganization-01.