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Version: 24.10

Billing

Billing allows you to view information about billing and service consumption of FXXOne on devices with an active subscription. The access path to this data is Portal -> Settings -> Billing.

The amount of information displayed by this option depends on the role of the user who is viewing it and the type of organization. Users with the role of Organization Administrator in a partner-type organization can see service consumption data of their tenants, as well as graphs with details; however, a user with the role of Administrator in a client-type organization can only access general subscription information.

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View from a partner-type organization​

The Billing view of a user with the role of Organization Administrator in a partner-type organization provides two types of information:

Overview​

Provides global information about the FXXOne subscription that the organization has contracted. It is divided into four sections: Subscription, Consumption for organization, My tenants consumption and Total consumption.

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Subscription​

This is an overview of the subscription features. It provides information about the billing period, subscription start date, unit price, and available services. The subscribed plan name is highlighted in orange and Tier specifies the price for a device per month.

The Tier is set considering the service consumption of the partner-type organization plus the consumption of its tenants. Regardless of the plans the tenants are subscribed to, they will always be in the Tier of the organization that manages them.

Consumption for organization​

It informs about the number of devices a partner-type organization has subscribed and the billable amount it represents.

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A device that has uninstalled FlexxAgent will continue to count at the billing level as long as it continues to appear in its reporting group. To remove it, see the steps to remove a device from a reporting group.

My tenants consumption​

It informs about the number of devices a partner-type organization has subscribed, the number of tenants these are distributed in, as well as the billable amount they represent.

Total consumption​

It informs about the total sum of devices the partner-type organization has subscribed, including its tenants, and the billable amount they represent.

Tenants consumption details​

This tab offers a dashboard that graphs the consumption by devices of each of the organization's tenants during the current billing period.

The bottom part shows a table with detailed information about each tenant's subscription:

  • Tenant: tenant name
  • Plan: name of the FXXOne subscription plan they have
  • Consumption: number of devices whose agents have reported in Workspaces
  • Consumption date: date of maximum device reporting in Workspaces
  • Unit Price: consumption price per agent on a device
  • Billable period: subscription billing period
  • Total: total billable amount for the subscription

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View from a client-type organization​

The Billing view of a user with the role of Administrator in a client-type organization can only obtain general information about the FXXOne subscription through the Overview tab.

Overview​

Provides global data about the FXXOne subscription that the organization has contracted.

billing-client-overview

Subscription​

It provides information about the billing period, subscription start date, unit price, available services and also the trial period of the service, if applicable. The subscribed plan name is highlighted in orange and Tier specifies the price for a device per month. Regardless of the plans the tenants are subscribed to, they will always be in the Tier of the organization that manages them.

FlexxAgent consumption​

FlexxAgent consumption is based on the maximum number of devices reporting in the Workspaces module on the same day, for a billing period.

For a device to stop consuming at the billing level, it must not have FlexxAgent installed or belong to any reporting group. If FlexxAgent is not uninstalled from a device that is not in use, it will report to Workspaces again when it becomes active.

If the user has uninstalled FlexxAgent from one or more devices and wants them to stop appearing immediately in Workspaces, they must go to Reporting groups in the Workspaces module to remove them. If the user does not perform this action, the device will be automatically removed 21 days after its last report.

Steps to remove a device from a reporting group​

  • From the Workspaces module, go to Level 2 -> Reporting groups.
  • Click on the reporting group where the device you want to remove is located.
  • On the Devices tab, select the device you want to remove.
  • Go to Operations -> Remove device

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