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Version: 25.2

FlexxAgent

FlexxAgent is the local component of the solution. It collects information about devices and applications and sends it to the service's web consoles. It is a binary that, once installed, establishes end-to-end encrypted and secure communications.

FlexxAgent is compatible with Windows, Linux, macOS, ChromeOS, and Android operating systems.

agent

Features

  • It is a mandatory component of the solution, so to see and manage a device in the consoles, it must have FlexxAgent installed.
  • It allows remote and automatic actions on demand to improve the efficiency of support teams.
  • It simplifies user self-service with the possibility to perform support actions autonomously without leaving the session.
  • It gathers data about the device's status, usage, and errors.
  • It reports on resource and application usage.
  • It executes self-remediation actions.
  • It provides a secure remote assistance interface to users and unattended access to administrators.
  • It can perform operations on devices, such as waking them on the network via Wake on LAN (WoL).

Functionality

The operating, installation, diagnostic particularities or details of FlexxAgent for each operating system are described in their respective article. The global functionalities of FlexxAgent, as well as its level of operability for each supported operating system, are defined in the following table:

FeatureWindowsLinuxmacOSAndroidChromeOS
Storage information⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Network information⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
System hardware information⭐⭐⭐⭐⭐⭐⭐
System performance information⭐⭐⭐⭐⭐⭐⭐
User session performance information⭐⭐⭐⭐⭐⭐⭐
Diagnostic information⭐⭐⭐⭐⭐⭐⭐
User notifications⭐⭐⭐⭐⭐⭐⭐
Installed apps
FlexxAgent auto-updateManaged by Google PlayManaged by Google Play
Session and power actionsN/AN/A
Proxy support
OS update informationN/AN/A
Microservices executionN/AN/A
OS update applicationN/AN/A
User processes
System processes
System event collectionN/AN/AN/AN/A
Applied GPO collectionN/AN/AN/A
Plug & Play devices and errorsN/AN/A
Custom fieldsN/AN/A
Compliance informationN/AN/A
Wake on LANN/AN/A
System servicesN/AN/A
End user microserviceN/AN/A
FlowsN/AN/A
CrowdStrike integration
Application and system errors
User experience surveys
Remote Assistance
Unattended remote assistance
Dynamic remote assistance
info
  • Collected data levels:
    ⭐ Basic
    ⭐⭐ Medium
    ⭐⭐⭐ Advanced

  • ✅ The functionality is available for that operating system.

  • n/a The functionality is not available for that operating system.

Data retention

The data collected by FlexxAgent is sent to the service with retention times by data type, as defined below:

TypeInformationRetention
AlertMonitoring alerts generated on the devicesIndefinitely
Connection LogsIncludes information on when users log on, disconnect, reconnect, or log off on their device.30 days
Boot durationDevice uptime31 days
SessionsSession performance information and counters2 hours of statistics
WorkspacesDevice information, statistics, and details3 months of statistics
Unreported workspacesSince a device stops reporting, how many days until it is removed from the consoleControlled by a setting, default 31 days
Events logsLog retention time for default and additional system logs, defined in FlexxAgent settings7 days
Plug and Play eventsPeripheral information and events7 days
JobsLog of actions performed in the environment90 days
NotificationsLog of historical notifications generated in the environment3 months