Notifications

Notifications are a powerful tool for communicating directly, securely, and effectively with users. Due to their versatility, they are especially useful in service disruption scenarios as they allow communication with users effectively, even when the company's communication infrastructures and tools are not functional.

Types of notifications

Workspaces offers two types of notifications to effectively communicate messages to users.

• Pop-up messages

• Notifications

Pop-up messages

They display a window to the user that appears over the interface and can be closed with just one click. They are useful for communicating brief or specific information without permanently interrupting work.

Sending pop-up messages

1. Access the Workspaces module -> Sessions or Workspaces.
2. Select the target sessions or devices.
3. Click on Operations -> Notifications-> Send pop-up message.
4. Write the message and click OK.

The user in the session will receive the message through a pop-up window.

This type of notification is based on Windows system tools. If all devices or sessions are selected and a pop-up message is sent, it will only reach users who are currently working (in session). If any user enters their session after the message is received, it will not be visible.

info

In Windows, the pop-up message will remain visible until the user closes it or the session reaches a maximum of three days active. The time does not count while the session is locked or disconnected.

Notifications

The notifications are designed for critical situations, such as service interruptions, where other corporate channels might not be available. Their goal is to ensure the message reaches users as soon as possible, reducing the risk of overwhelming the support team with simultaneous requests.

Notifications have many additional features aimed at maintaining effective communications and protecting the information transmitted to users.

While on screen, notifications reserve that space in such a way that the user can no longer occupy it with their applications. This is a mechanism to ensure that the user has the message visible.

Notifications can be set for time intervals, so that all active and future sessions receive the notification during the defined period.

Sending notifications

1. Access the Workspaces module -> Sessions or Workspaces.
2. Select the target sessions or devices.
3. Click on Operations -> Notifications-> Send notification.
4. Fill in the fields:

• Time zone. Define a time zone.
• Start date / End date. Define the start and end dates and times.
• Severity. Allows choosing between three levels of severity:
  • Informative. Will generate a gray notification.
  • Maintenance. Will generate a yellow notification.
  • Technical Issue. Will generate a red notification.
• Request Acceptance. Enables a button to allow obtaining feedback from the user; once accepted, it closes for the user.
• Disable Minimize. Activated prevents users from minimizing the notification.
• Message. Information you want to communicate through the notification.
• Information. Additional message that will appear when hovering over the notification.
• Link. Link to include a status page, if any.
• Intermittence. It's an advanced option. Allows you to configure intermittence in the notification to increase its visibility.

Close notifications

In the Workspaces module -> Level 2 -> Notifications, the list view shows active and scheduled notifications. To disable them, just select the desired entry and click Close notifications.

As with all list views, you can filter the list content using the tools available in filtering functionalities.