Skip to main content
Version: 25.6

Roles included by default

The default role configurations affect all the reporting groups of the current organization. If the organization is of partner type and has client-type organizations below, or is client type and has sub-organizations below, these should be included as a new entry in the Permissions tab, in two formats:

  • All tenants. Allows setting a unified level of access and visibility for all organizations under the root organization.
  • Individually. Allows setting different levels of access and visibility for each organization.

Default included roles:

This role setting only affects the current organization. It is possible to assign more organizations with different permission levels in the Permissions tab of the same role in edit mode.

Level 1​

Users with the Level 1 role assigned will have the following accesses for their organization:

  • Portal: User
  • Workspaces: Level 1
  • Analyzer: No access

This role allows the most common support actions in the Workspaces module, such as providing remote support, sending microservices, power actions, or querying device information. It does not enable access to Analyzer and allows the user to consult information without modifying it in Portal.

Level 1 Read Only​

Users with the Level 1 Read Only role assigned will have the following accesses for their organization:

  • Portal: User
  • Workspaces: Level 1 Read Only
  • Analyzer: No access

This role is identical to Level 1, but additionally restricts access to the Workspaces module to visibility only, allowing information consultation in Read-only mode without the possibility of performing support or modification actions.

Level 2​

Users with the Level 2 role assigned will have the following accesses for their organization:

  • Portal: User
  • Workspaces: Level 2
  • Analyzer: Access

This role provides access to the Workspaces module at Level 2, which includes all Level 1 support functionalities plus Level 2 functionalities, among which are server, network, location management, wifi networks, and alert configuration. Allows access to Portal as a user and also access to the Analyzer module to query application or device inventory information, as well as user experience, carbon footprint, and more.

Level 2 Read Only​

Users with the Level 2 Read Only role assigned will have the following accesses for their organization:

  • Portal: User
  • Workspaces: Level 2 Read Only
  • Analyzer: No access

This role is identical to Level 2, but additionally restricts access to the Workspaces module to visibility only, allowing information consultation in Read-only mode without the possibility of performing support or modification actions.

Organization admin​

Users with the Organization admin role assigned will have the following accesses for their organization:

  • Portal: Organization admin
  • Workspaces: Level 2
  • Analyzer: Access

This level is the highest level of access that can be granted to a user. Allows full visibility in the Analyzer module, all Level 2 actions in the Workspaces module, and the ability to modify organization properties in Portal, including the creation and activation of microservices or flows, update policies, and more.