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Version: 26.4

Sessions

The sessions view allows real-time monitoring of active sessions on managed devices. Provides detailed information about connection status, resource consumption, and user context, facilitating issue analysis and resolution from a single section.

List of sessions​

This view displays a table with a list of active sessions along with the following information:

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  • User. Username of the session presented as domain\user. It is clickable and allows access to the session detail.
  • Session Type. Device, Application, SDI Desktop, or VDI Desktop.
  • Windows Session ID. Identifier assigned by the operating system to the session.
  • Connection Status. Current status of the session.
  • Start Date. Date and time the session was established.
  • CPU Usage. Percentage of CPU usage associated with the session, excluding other system processes or additional sessions.
  • RAM Usage. Memory consumption of the session.
  • RTT Usage. Round Trip Time (RTT) of packets between the user's device and the remote destination.
  • Status. Functional status of the session.

Using the Choose Columns option of the table, users can view additional columns to expand the available information, such as:

  • Connected. Indicates whether the user is currently connected or if the session is disconnected.

  • Connection Time. Duration of the session.

  • Current Session ID. Identifier of the ongoing session.

  • Device Type. Indicates whether the device is physical or virtual.

  • Logon Duration. Time needed to complete the logon process.

  • Machine Type. Host name of the device.

  • Alerts per User. Total alerts associated with the user.

  • Alerts per VM. Total alerts associated with the virtual machine.

  • Session Analyzer. Indicates if FlexxAgent's session analysis process is active.

  • Platform Type. Operating system of the device.

  • Session Key. Unique identifier of the session.

  • Workspace. Name of the device associated with the session.

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Additionally, all columns allow filters to be applied directly from the table.

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Session Detail​

Clicking on a user's name takes you to their detail view. From here you can:

  • Execute remote assistance
  • View session information.

Session information​

  • User. Username in format domain\user.
  • Workspace. Name of the device where the session started. It is clickable and redirects to the Workspaces view.
  • Workspace Status. Status of the device.
  • Session Type. Indicates the session type: Application, Device, SDI Desktop, or VDI Desktop.
  • Start Date. Date and time the session started.
  • Connected From. Origin device from which the session was started. Can appear empty if the session is started locally.
  • Connected. Indicates whether the session is active or disconnected.
  • Device Type. Indicates whether the device is physical or virtual.
  • Session Analyzer. Indicates whether the Session analyzer is currently running in the device session.

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Workspace Details​

This section displays technical information of the device associated with the session:

  • Name. Device Name.
  • OS. Installed operating system.
  • Type. Type of device: Physical or Virtual.
  • Connection. Type of active network connection.
  • IP Address. IP address assigned on the network.
  • FlexxAgent Version. Installed agent version.
  • FlexxAgent Last Report. Date and time of the last report sent.
  • Domain. Domain to which the device belongs.
  • OU. Organizational unit within the domain.
  • Connection Time. Duration of the current session or time elapsed since the last connection.
  • Last User. Last user who logged in to the device.
  • Current CPU Usage. Real-time CPU usage percentage.
  • Current RAM Usage. Real-time RAM usage percentage.
  • Code. Unique identifier of the device.
  • Description. Additional or descriptive information of the device.
  • Activity Time. Time the device has been on since the last reboot.
  • Idle Time. Time when the device has been off or disconnected.
  • Last Reboot. Date and time of the last system reboot.

Flexxible Remote Assistance​

Flexxible Remote Assistance is a feature designed to facilitate secure and efficient technical support, allowing an operator to remotely access a device and take control of the user's session to troubleshoot issues, implement changes, or perform administrative tasks.

Perform remote assistance​

  1. Access Portal -> Workspaces -> Sessions.

  2. In the table, select the session on which you want to perform assistance.

  3. Click on the Remote Assistance button.

  4. Select the type of assistance.

  5. Wait a few seconds and download the activation file.

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  6. User consent will be requested before the operator can take control.

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  7. Begin remote assistance.

    When remote assistance is in process, the device detail view displays the message:

    Currently, there's an ongoing remote assistance session for this workspace. For more information, see the section Operations.

    fra-currentSession

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For more detailed information on executing Flexxible Remote Assistance from Portal, check its documentation.