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May

· 4 min read

🔶 Platform​

Highlights​

🎧 FRA from Portal. It is now possible to activate remote assistance from Workspaces and Sessions, starting up to 85% faster with silent unattended mode.

🔗 API Gen 2 (preview). New version of Flexxible API: more consistent, secure, and scalable.

📊 Installed Applications Inventory. Visibility by workspace group.

New Features

  • Flexxible Remote Assistance in Portal. Remote assistance can now be executed directly from the Portal, both in the Workspaces view and Sessions.

    Additionally, two new features are included:

    • Simplified Security. Reduces the time needed to initiate a remote support session by between 50% and 85%, speeding up support work.
    • Silent unattended FRA. Allows remote assistance to be carried out without displaying on screen that the operation is underway.

  • Flexxible API Gen 2 The new version of Flexxible API has been published, available in preview mode.

    This new generation is designed to offer:

    • A more consistent and easy-to-integrate interface.
    • Better security standards.
    • Greater scalability
    • Alignment with current integration needs.
Improvements

  • Installed applications in workspace groups. The option to check the list of applications installed on devices belonging to a workspace group is added.

    This improvement allows you to view the name, version, and number of devices where the application is installed.

🔶 FlexxAgent​

🎯 New version

Version 26.4.1 of FlexxAgent is now available.

Improvements
  • Error management when connecting to IoT Hub optimized to reduce connection-related failures and improve diagnostic capabilities.
  • New setting to limit the maximum number of rows exported to Excel, preventing excessively large exports and reducing memory usage.
  • The Ctrl + Alt + Del combination is available for attended remote support in Simplified mode.
  • AutoUpdate of FlexxAgent activated on Linux and macOS to keep agents updated automatically.
  • Added a new Analyzer region (west-eu-04) to enhance capacity and reduce latency for clients in Western Europe.
  • Enhanced detection of dynamic sessions to better identify and classify session types.
  • Performance optimization of agent message processing over microservices executions, reducing latency and processing load.
  • Flexxible Remote Assistance now supports password files with the .FLXRA extension to simplify credential management in sessions.
  • Flexxible Tools have been incorporated into the workflows of unattended remote support sessions, allowing technicians to access tools during these sessions.
Bug fix
  • Wake on LAN (WoL) scheduling corrected on intermediate devices to ensure tasks execute as expected.
  • Resolved an issue where Flexxible Tools failed when remote support was initiated from Portal.
  • WoL tasks registered VDIWorkerDesktopOperationsService as the owner instead of the user executing the action; ownership is now recorded correctly.
  • Duplicate flow execution tasks are no longer created during their execution.
  • FlexxAgent parameter changes are now saved immediately, instead of waiting for complete build message processing, reducing configuration latency.
  • Analyzer:
    • Focus time values reported above expected thresholds (well above 300 seconds) are corrected to prevent inflated metrics.
    • AFK (away-from-keyboard) values reported over 300 seconds are corrected to avoid misleading inactivity reports.
    • EUM (End-User Monitoring) executions could expire on devices with proxy but no internet access due to lack of certificate validation; this timeout issue has been corrected.
  • Corrected an error in the service bus creation script that previously caused failures during provisioning.
  • Load optimization of InstalledApps to enhance performance and reduce loading times in large inventories.
  • The alert Machines whose FlexxAgent was automatically repaired now identifies which machine is affected, allowing operators to act on the correct host.
  • Remote support results are now reported to Portal more rapidly to improve visibility of session results.
  • Resolved an issue where the remote support popup message didn't indicate a second operator connection in unattended mode; the message now reflects multiple operators.
  • When two Anydesk sessions connected to the same session, only the notification of the first technician was displayed; now the system indicates multiple technicians connected.

March - April

· 5 min read

🔶 Platform​

Highlights​

📩 Automatic license expiration notifications. Anticipate license expirations with email alerts, helping avoid service interruptions and aiding proactive management.

⏱️ Scheduling actions in workspace groups. Define recurring actions across multiple devices from a single configuration, simplifying the automation of periodic tasks and reducing operational complexity.

📡 New session view. Provides immediate visibility on active sessions in managed devices.

🔍 Quick search for sessions and devices. Quickly access any session or device from the search bar using the Ctrl + K shortcut.

Improvements

🔶 FlexxAgent Cross-Platform (Windows)​

🎯 New version

FlexxAgent Cross-Platform version 26.01.501.201 for Windows is now available, including hotfixes (patches) for issues detected in version 26.1.501.197.

Resolved Issues:

  • The same application crash can be reported multiple times during the agent lifetime.
  • Printed pages calculation accumulates previous printed pages incorrectly.
  • Closed connections which are retained as TIME_WAIT by Windows with PID 0 are reported as connections with latency from the [system process] but should be discarded.

Applied Fixes:

  • Ensure application crashes are only reported once when they occur.
  • Correct printed pages calculation to avoid accumulating pages from previous prints during agent liifetime.

📝 Documentation

🔶 FlexxAgent Cross-Platform (Linux)​

🎯 New version

FlexxAgent Cross-Platform version 26.03.501.199 for Linux is now available.

This version represents a qualitative leap in:

  • Overall agent stability
  • Reliability in system and user actions
  • Accuracy and consistency of metrics
  • New functional capabilities (Web Apps and log collection)
  • Installer robustness and dynamic configuration
  • Session and microservice management
New Features
  • Web Apps support, allowing monitoring of web applications via the browser extension for Chrome and Edge.
  • Unification of the system and session agent into a single executable.
  • Remote log collection from FlexxAgent via Portal.
Improvements
  • Greater overall stability and continued operation of reports.
  • Optimized session management, especially in Ubuntu environments with multiple user sessions and greeters.
  • Greater robustness in the installation and update process of FlexxAgent.
  • Optimized dependency handling in the FlexxAgent update process even without apt connectivity.
  • Incorporation of proxy support during the update process.
  • Optimized RAM memory consumption of FlexxAgent.
  • Adjustments in package versioning on Linux to avoid inconsistencies during agent updates.
  • Notifications: priority order in multiple notifications, acceptance management, display of long texts, and greater stability.
  • Support for scheduled notifications.
  • Optimization of the communication system between the system agent and the session agent.
Bug fix
  • Resolved power actions that might not work under certain circumstances, ensuring shutdown and session disconnect operations work correctly in specific multi-user environments.
  • Errors in sending operation completion mark resolved.
  • Fixed an issue in RAM consumption reporting during session.
  • Corrected an error where microservice execution did not properly report script output to the backend.
  • Resolved issues with multiple simultaneous surveys.
  • Fixed incorrect data in the initial session agent report.

🔶 FlexxAgent Cross-Platform (macOS)​

🎯 New version

FlexxAgent Cross-Platform version 26.04.502.204 for macOS is now available.

This version represents a qualitative leap in:

  • Overall agent stability
  • Accuracy and consistency of metrics
  • Installer robustness and dynamic configuration
  • Session control improvements
New Features
  • Unification of the system and session agent into a single executable.
  • Remote log collection from FlexxAgent via Portal.
Improvements
  • Greater overall stability and continued operation of reports.
  • Session management optimization.
  • Reduced resource consumption.
  • Greater robustness in installation and update process.
  • Notification optimization: prioritization of multiple notifications, acceptance management, long text visualization, and stability improvements.
  • Support for scheduled notifications.
  • Optimization of communication system between system agent and session agent.
Bug fix
  • Errors in sending operation completion mark resolved.
  • Fixed incorrect data in the initial session agent report.
  • Errors in survey visualization corrected.