4 posts tagged with "FlexxAgent Cross-Platform"

• Microsoft 365. Two new views have been added for the management and optimization of Microsoft 365 licensing:

  • Microsoft 365 Summary, which provides a comprehensive view of the organization's license consumption and usage.

  • Microsoft 365 Summary, which allows consulting and managing costs associated with each license type.

  Additionally, the Analyzer section is now called Software to better represent functionalities related to the organization's software inventory and management.

• Web Apps. It's now possible to monitor the behavior and performance of web applications from the end user's perspective. Web Apps allows detection of latency issues, access errors, and service degradations, as well as analysis of failure patterns and information segmentation by networks or reporting groups. The functionality requires FlexxAgent 25.7.1 or higher and a compatible extension for Google Chrome and Microsoft Edge.

• New Integration Management with Microsoft Entra ID. Integration with Microsoft Entra ID has been moved to the Organization section, centralizing the configuration of Microsoft Entra ID and Microsoft 365 services in one location.

  New Location: Settings -> Organization -> Integrations

  The new experience simplifies the administration of integrations and serves as the access point to enable features related to Microsoft 365, such as the Microsoft 365 Summary and Microsoft 365 Rates views available in the Software section.

  Previous Location: Settings -> Integrations

• Table Customization in Workspaces. The Workspaces view includes new customization and analysis tools that let users adapt tables to their needs. It's now possible to configure visible columns, apply filters and advanced filters, create data groupings, and use aggregated metrics to facilitate analysis and information location in environments with a large number of devices.

• Access Configuration - Reports. Controls are included to manage the creation of private reports, read-only access to private reports from other users, and automatic report scheduling based on user role.

• Flexxible Remote Assistance (FRA) on Portal. Remote assistance can now be executed directly from Portal, both in the Workspaces view and in Sessions.

  Additionally, two new features are included:

  • Simplified Security. Reduces the time needed to initiate a remote support session by between 50% and 85%, speeding up support work.
  • Silent unattended FRA. Allows remote assistance to be carried out without displaying on screen that the operation is underway.

• Flexxible API Gen 2. The new version of the Flexxible API has been released, available in preview mode.

  This new generation is designed to offer:

  • A more consistent and easy-to-integrate interface.
  • Better security standards.
  • Greater scalability
  • Alignment with current integration needs.

• Enabled Tenants

  Organizations can now enable AI-created reports for their sub-organizations to use.

• Applications installed in the workspaces groups.

  The ability to view the list of applications installed on devices belonging to a group of workspaces has been added.

  This improvement allows you to view the name, version, and number of devices where the application is installed.

• Error management when connecting to IoT Hub optimized to reduce connection-related failures and improve diagnostic capabilities.
• New setting to limit the maximum number of rows exported to Excel, preventing excessively large exports and reducing memory usage.
• The Ctrl + Alt + Del combination is available for attended remote support in Simplified mode.
• AutoUpdate of FlexxAgent activated on Linux and macOS to keep agents updated automatically.
• Added a new Analyzer region (west-eu-04) to enhance capacity and reduce latency for clients in Western Europe.
• Enhanced detection of dynamic sessions to better identify and classify session types.
• Performance optimization of agent message processing over microservices executions, reducing latency and processing load.
• Flexxible Remote Assistance now supports password files with the .FLXRA extension to simplify credential management in sessions.
• Flexxible Tools have been incorporated into the workflows of unattended remote support sessions, allowing technicians to access tools during these sessions.

• Wake on LAN (WoL) scheduling corrected on intermediate devices to ensure tasks execute as expected.
• Resolved an issue where Flexxible Tools failed when remote support was initiated from Portal.
• WoL tasks registered VDIWorkerDesktopOperationsService as the owner instead of the user executing the action; ownership is now recorded correctly.
• Duplicate flow execution tasks are no longer created during their execution.
• FlexxAgent parameter changes are now saved immediately, instead of waiting for complete build message processing, reducing configuration latency.
• Analyzer:
  • Focus time values reported above expected thresholds (well above 300 seconds) are corrected to prevent inflated metrics.
  • AFK (away-from-keyboard) values reported over 300 seconds are corrected to avoid misleading inactivity reports.
  • EUM (End-User Monitoring) executions could expire on devices with proxy but no internet access due to lack of certificate validation; this timeout issue has been corrected.
• Corrected an error in the service bus creation script that previously caused failures during provisioning.
• Load optimization of InstalledApps to enhance performance and reduce loading times in large inventories.
• The alert Machines whose FlexxAgent was automatically repaired now identifies which machine is affected, allowing operators to act on the correct host.
• Remote support results are now reported to Portal more rapidly to improve visibility of session results.
• Resolved an issue where the remote support popup message didn't indicate a second operator connection in unattended mode; the message now reflects multiple operators.
• When two Anydesk sessions connected to the same session, only the notification of the first technician was displayed; now the system indicates multiple technicians connected.

• Scheduling in a workspace group. Allows configuring recurring actions on the workspace group, facilitating the execution of periodic tasks within a single schedule.

• Search for sessions and devices. It is now possible to quickly locate sessions or devices using the Ctrl + K shortcut, enhancing navigation speed and operational efficiency in the Portal.

• License expiration control. Allows configuring automatic email notifications when a license is about to expire.

• Deletion of individual devices. The option to delete devices directly from the Workspaces view table has been added.

• New session view in Portal. Allows real-time monitoring of active sessions on managed devices, facilitating support and real-time incident detection.

• Agent logs in the workspace detail view. Available on devices with FlexxAgent Cross-Platform installed, it allows consulting logs generated by the agent directly from the Portal.

• Create with AI - Reports. Enhances the user experience in generating reports using AI.

🚀 New Features

• DaaS. New unified management capability for virtual environments enabling administration of virtual machines and desktops, catalogs, delivery groups, sessions, and templates from a single control center. Facilitates monitoring of global status, resource optimization, and execution of operational tasks, reducing the complexity of managing this type of infrastructure.

• Webhooks. Allows platform-generated events to be integrated with external systems through configurable HTTP notifications. Each event can trigger automatic actions in third-party tools, enabling advanced automation scenarios.

• Create with AI - Reports. Generate custom reports from natural language requests. AI interprets the query, analyzes the data, and returns results in table format with the possibility to:

  • Refine queries through additional requests
  • Export to CSV
  • Save as reusable report
  • Schedule automated runs
  • Send results by email

🔨 Improvements

• New tab Workspace Groups in the device detail view to identify its organizational membership.

• From Alert Configuration you can now:

  • Edit the severity level of an alert.
  • Exclude alerts from Workspace Reliability Index (WRI) calculation.
  • Assign a minimum threshold of 60 minutes for logging event activation.

• Mass device removal is allowed from device removal.

• Possibility of hiding marketplace visibility from sub-organizations.

🔨 Improvements

• Displaying the host FQDN during microservices execution to enhance traceability.
• New column Free system disk in the devices list.
• Greater clarity in device deletion task text, making the action and origin explicit.
• Automatic error logging when attempting to run an unregistered microservice in Workspaces to facilitate diagnosis.
• Viewing the execution window of final user microservices.
• Jobs created from flows configured as Detection only are no longer marked as system jobs, improving their classification.
• Export limit to Excel of 10,000 records to improve platform stability.
• End-user microservices execution window.

This version includes an improvement in stability and state consistency, highlighting:

• Wake on LAN (WoL) scheduling jobs now send to Portal with the correct tenant property for the workspace group.
• Installation of FlexxAgent on versions above the allowed upper limit is prevented.
• Corrected Flexxible Remote Assistance operator behavior that incorrectly marked some reopened dynamic sessions as attended and prevented reconnection.
• Corrected reporting errors in session microservices jobs.
• Resolved an error in dashboards view: Object reference not set to an instance of an object6.
• Corrected an error when opening server and VCC role details caused by an incorrect path in the ComplianceResult property.
• Corrected the agent's first send totals calculation, which could reference an incorrect device.
• Re-enabled Disconnect and Logoff actions from Portal to work correctly.
• Prevented overwriting all custom fields when a microservice updated only a subset of them.
• Mitigated potential CSV injection in exported data through prior value sanitization.
• Reduced delays in Wake on LAN (WoL) retries when using multiple intermediate devices.
• Corrected startup behavior in environments with different time zones to ensure proper scheduling and state.
• Flow messages use the language configured by the user.
• Corrected incorrect switch to not-reporting status for devices powered off the next day.
• Resolved empty log messages generated by compliance checks to ensure meaningful information in logs.
• Ensured correct order of events by ensuring OperationsAudit receives the job creation message before the device creation notification.
• Corrected cases where a Wake on LAN (WoL) job ended in Error, but the final device status was displayed as On.
• WoL scheduling now displays the intermediate device configured from the workspace or reporting group.
• Handled Wake on LAN (WoL) scheduling cases where no intermediate device is found to prevent unexpected failures.
• Ensured correct status update of associated devices from in progress to completed when jobs finish correctly.
• Corrected the visibility of the Accept button in the notification bar when the message exceeds the screen width.
• Corrected titles of jobs for user flows and microservices executed by the universal agent.
• Jobs that automatically change reporting groups now correctly update device status upon completion.
• PatchOS jobs are now visible for the selected tenant and correctly displayed in Portal.
• Resolved an object reference error when forcing compliance checks.
• Scheduled microservices originated from Flows now include the target device in the created job.
• Normalized all date/time fields to UTC across the platform to ensure timestamp consistency (not limited to emittedAt).
• Corrected compliance filter to return accurate results.
• Scheduled jobs for flows and microservices now include an Operation Name when created for future execution.
• Restored correct management of Event Hub connection string for integrations with FXXOne.
• Reduced time needed to disable the alert Multiple errors in event log.
• Corrected Select all behavior to meet user expectations.
• Corrected marking devices as completed in restart and forced restart jobs when they finish successfully.
• Managed absence of Chrome executable to prevent unhandled System.IO.FileNotFoundException errors.
• Improved FlexxAgent autostart to tolerate longer initialization times and prevent failures when startup is delayed.
• The taskstatus API endpoint now returns expected fields even in jobs that finish with errors.
• The job Install Intel EMA agent now correctly reports installation failures instead of ending as Complete when the agent is not installed.
• Notification dates are now normalized and consistently displayed across the platform.
• Restored the visibility of the owner field in the job list.